Personal Umbrella Archives

The Importance of an Umbrella Policy

October 21, 2020 By Jon Krog

We are aware of how hard it is to keep calm after an accident. Coping with the traumatizing thoughts of damages on your car and injuries you could have suffered is easier said than done. But amid all … [Read more...]

Krog Insurance4.8

Based on 215 reviews

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Tru A.

6 days ago

Krog Insurance is patient and eager to help their customers

Barb W.

7 days ago

Were very helpful in answering our questions about our insurance issues

Carol H.

1 week ago

Always friendly and knowledgeable!

Gregg A.

2 weeks ago

Krog Insurance cares about our needs. Simple as that.

Darla C.

2 weeks ago

Rob was proactive at looking for a better policy for us. Really good service!

Eleanor C.

2 months ago

I am very pleased with there assistance when I need them. Thank You

Rachel C.

4 months ago

I have been with them for a very long time. Everyone is very helpful and I call a lot to make changes and it's never an issue and done quickly, I can get a text with my ID card if needed or a quick email. Great service. Would definitely recommend.

Jamie D.

4 months ago

Are very friendly and understanding.

Ray

4 months ago

Got a New to me RV. Easy to get proper coverage. Great service.

Claudia

5 months ago

Krog Insurance has the best customer service. Anytime I ever have a question or need to make a change to my car insurance policy, I send them an email and I always get a response within a day (typically within hours)! Insurance can be hard to figure out on your own, especially if you’re young and inexperienced. Krog makes insurance so easy for me and I really appreciate their team! Highly recommend Krog Insurance!

Christy M.

5 months ago

These folks are so outstanding! Spoke with Rob today and he has the best attitude and I enjoyed paying my bill. We need more people like Rob.

Nathan R.

6 months ago

Worst insurance company ever. Some how they added teen drivers to our insurance and then couldn’t figure out to remove them. We canceled with them 1 year ago our auto and house. Them never canceled so we just got a cancellation from our current company cause our mortgage escrow was still being sent to them. Customer service is horrible can never get a hold of anyone that knows what is going on.

David F.

6 months ago

All those TV ads make it sound simple to investigate various pricing and bundling packages, but there is nothing like the trusted service you get from industry professionals. Krog came through big-time for us. Thanks, K-Team!

Mary P.

6 months ago

Helpful. Friendly. Price is right! So glad I made a switch👍

KayMarie J.

6 months ago

Great service

Ana G.

8 months ago

Easy to get ahold of in very friendly stuff, always available to answer any of my questions.

Matt C.

8 months ago

if I could leave a negative "one" review, I would.
I was in excellent hands until my previous agent retired and transferred our policies to Krog Insurance. The lack of follow up, communication, and inaccurate insurance information was horrible quality and service. We are a large personal account with numerous insured items and never once did Jon Krog, the agent/owner, ever reach out to us or take our call. We have since gone a different direction and requested in documented emails and cancellation request forms sent from our new agency to cancel our policies with Krog Insurance and were ignored. We had to cancel almost two weeks later on our own when we realized we were being double billed.

Todd and Phoebe N.

8 months ago

Reached out for quotes on car and home insurance, which took 2 weeks to obtain. Was asked to provide the same information on multiple occasions. I needed to reach out to them asking for updates, as I was concerned about the delays. Overall their office seemed unorganized. They did subsequently reach out and apologized for the mistake and provided a thorough review of options.

Jaden J.

8 months ago

I love how friendly everyone on the team is! They truly take something that is dreadful and make it into something that isn't. Sage and Jess got back to me in a timely manner with quotes! I'm beyond proud to say I'm Krog Insurance customer! Thank you to the Krog team!!!

Carrie S.

8 months ago

They are an awesome company to work with. They make sure all your insurance needs are covered, they make sure every little thing you could need for your veichle and home is included with your policy.....they explaine things to a point I can understand. Great customer service!!!

scott P.

9 months ago

I called Rob up to make some changes my insurance, and he got it done with a quick email of my cards, ready to hit the road!!! Thanks

Shannon G.

9 months ago

Working with Rob and the Krog team was a great experience! They took care of us every step of the way. Great communication. Lots of knowledge and guidance. Thank you!!

Brenda Q.

1 year ago

Very friendly staff. Always so helpful.

D R.

1 year ago

Fast, helpful, and knowledgeable.

john A.

1 year ago

some one sent a letter that you cant read, just wondering who came up with the stupid idea.

Callie R.

2 years ago

If we could give more than 5 stars, we would!! The Krog insurance team was beyond helpful as we moved across the country and needed direction in terms of all types of insurance! Rob, Hanna, and John treated us like family and walked us through each process with options, clear vision, and instructions for next steps.

We cannot thank Krog Insurance enough for all they did for us!

Alexis P.

2 years ago

Always satisfied with the level of customer care here. I’ve had Hanna as my agent coming up on 3 years now. She is very knowledgeable and is always willing to answer any and all questions. 10/10 recommend!!!

Gabby P.

2 years ago

Hanna has been nothing short of amazing to work with! Always timely, answering any and all questions with kindness. I plan on staying with this agency for as long as she is there

judy B.

2 years ago

What a great experience. Emily gave me a quote for auto and renters insurance which was much better than the company I have been with for many years. She replied very promptly and answered all my questions. I have already referred her to another client

Laura S.

2 years ago

For several years I thought I had a wonderful experience with this agency, however, I could always tell that Hanna only tolerated my family, she is awful at faking good customer service. She has left me in tears more than once with her curt often thoughtless manner. Today is no exception. I will be leaving this agency with a very bitter taste in my mouth and will not be recommending them in the future quite the opposite. I will also work to find my Mom another broker as soon as possible and any of my friends that I have referred previously. BEWARE and get everyting in writing! They will NOT stand behind you and will LIE about what transpired.

Sue P.

2 years ago

So very very helpful!!!!!

Heather V.

2 years ago

10 star rating .

Jared L.

2 years ago

All questions were answered, no deflection, respectful, and understanding. Great to work with.

Amber W.

2 years ago

Jess made the process painless!

Saint S.

3 years ago

All the staff have changed in the past year. My homeowners and auto have doubled. Jon is useless. And when asked about it he clearly does not care. He told me he doesn't want customers that he has to deal with.

Deb P.

3 years ago

Great service and so willing to help us by answering questions promptly and courteously!

Scott G.

3 years ago

The personnel change in the virginia office has not been good!

David W.

3 years ago

Always great customer service. Definitely would refer anyone to them

Nicholas V.

3 years ago

They saved me big money on multiple plans twice now!

Carol C.

3 years ago

A wonderful experience

Kathleen

4 years ago

My insurance agent is very helpful, good at notifying me when my bill is almost due I'm very happy with my service!! Thank you!!

Terri Tijerina K.

4 years ago

recommends

I have been with this insurance agency for many years. Jon is professional and courteous. He answers questions in a timely fashion. I appreciate Jon and his team very much.

Mark S.

4 years ago

Always easy to deal with. Thanks

Karly F.

4 years ago

Amazing people to work with saved us a ton on our car insurance!!

Gary F.

4 years ago

Have had continued good coverage and service

Kathy H.

4 years ago

recommends

Been a customer for over 20 years. That should tell you it all. Great company.

Sherry N JerryAllen A.

4 years ago

recommends

I was a customer with John Sheppard 20+years and I had a wonderful experience with him and now a wonderful experience with Krog Insurance. I'll never leave this company!!

Roger K.

4 years ago

I was having issues with dealing with the people I needed to talk to but once I contacted my agent everything moved fast and smoothly.

Cheryl H.

4 years ago

Very nice and very efficient and helpful!
Holly is the best !

Jack P.

4 years ago

9 year customer Holly and Adam always deliver personal dependable service definately recommend

DeeAnn T.

4 years ago

I find Krog insurance to be honest and they have integrity. Every time I call the office I am greeted positively. They are always helpful and they genuinely care about providing quality and prompt services.
I’d recommend them to everyone!

Sandra N.

4 years ago

Jon, Adam & Holly have always taken care of us with all our insurance needs. Very easy to work with. They take all the stress out of making a claim.

Brett B.

4 years ago

They were very fast with my claim for hail damage on roof. They took care of everything with the contractor...very pleased with the service they provided

Emme B.

4 years ago

We had been with the same insurance provider for much of our adult lives and when he was retiring, our account was transitioned to Jon.

From the very start he was easy to work with and listened to our needs. We recently had a tree fall on one of our cars and both the insurance company and Jon & his team were great to work with. He was available for consult to guide us through the process.

Matt A.

4 years ago

Jon and his team were very helpful in providing comparisons to my existing insurance policies and recommending changes that matched what I needed and felt comfortable with. I am happy with my switch to Krog Insurance and look forward to making insurance easy for years to come.

David W.

4 years ago

Jon is always eager to help me with my insurance needs!

Samantha F.

4 years ago

We've used Krog Insurance for almost 15+ years and have always appreciated the service we have received. Jon, Holly and the entire Team are responsive and professional, quick to address all of our questions and requests. The Team truly cares about their Customers and it shows! Thank you, for all that you do!

Carol C.

4 years ago

The service is fast and super nice people to do business with.

Red Shirt W.

4 years ago

When I first moved to the Cities a few years ago, I needed to establish auto insurance and renters insurance and I decided to go with a local, independent agent. Krog Insurance has been an exceptional choice for me. My questions and claims have always been addressed quickly, compassionately, and professionally.

In comparing my rates to the rates of family members who deal directly with national insurers, I am not paying more for Krog Insurance's services, and I am getting much more value from their personal understanding and connection to me.

I would recommend Jon Krog and Krog Insurance to any friends or family in the Twin Cities Metro looking for high quality, good value, personal insurance services.

Luke N.

4 years ago

We have been with Krog insurance for nearly 20 years. Their team is just as responsive, friendly and helpful today as they were 20 years ago. They seem to be personally concerned with finding us the best prices and coverage and always go above and beyond for our family. I would never go any where else. Thank you Jon and Holly!

Isaac M.

4 years ago

The staff is professional, helpful, and always ready to go above and beyond! I am extremely satisfied with my experience and the services provided!

Bill P.

4 years ago

Nothing better for all my insurance needs, Holly takes care of all my needs in short order. Always checking for the best values, how can you beat that!

bobbi H.

4 years ago

Great people, great service, great prices and Holly makes Great coffee!!! Thank you for all your help!!!

Gary F.

4 years ago

Jon,

You have provide excellent coverage and information for all of my insurance needs. Appreciate keeping in contact with me through your email messages throughout the year. Thanks for your professionalism.
Gary

Valerie P.

5 years ago

recommends

Thanks, Jon! I appreciate your help in renewing our insurance. You always do a great job answering questions and helping us make the best choices for our needs.

Bobbi H.

5 years ago

recommends

Adam and Holly are professionals and have saved me time, trouble, and money!!! not to mention they have great senses of humor and put up with ME! thank you for being there folks!!!

Evan F.

5 years ago

recommends

you can't ask for more from Adam and Holly! they always go the extra mile to help you in any way they can.

Wanita Chupp M.

5 years ago

recommends

Adam and Holly are the best Adam is always trying to help lower our costs without sacrificing our coverage! they are very easy to work with and will do what ever they can to help us out. Thank you Adam and Holly!

Rob P.

5 years ago

recommends

Jon Krog Insurance agency has been great to work with! We would recommend Jon Krog to everyone. They are very knowledgeable and helpful in all of our insurance needs.

Liz M.

5 years ago

recommends

Adam has been amazing since day 1!!!! I refer everyone I can to him! He saves us all money and who doesn’t love saving money and a friendly hardworking face to go with it! Trust him 100 percent! Keep up the great work! I’m a lifer!😁

Cody S.

6 years ago

recommends

Insurance that fits your needs. Jon and his staff are great.

Darci Noelting S.

6 years ago

recommends

Jon is great to work with! Super knowledgeable and responsive.

Kevin R.

6 years ago

recommends

Adam looks out for his customers. Always willing to help and answer questions!

Emily Y.

6 years ago

recommends

Adam and Holly are wonderful to work with! They are always on top of things and help you get exactly what you need for an excellent price!

Danielle Prout L.

6 years ago

recommends

Adam goes above and beyond for his clients and always available! I highly recommend him.

Patty Trafford J.

6 years ago

recommends

Excellent and friendly customer service. We have been long term customers and always pleased with the service.

Doris J D.

6 years ago

recommends

Their great service and the friendly staff!

Steve N.

6 years ago

recommends

Great rates and personal, friendly service for all my insurance needs,

David W.

6 years ago

recommends

Great service. Reasonable rates.

Diana H.

7 years ago

recommends

Knowledgeable staff. Personable staff. Friendly staff. Easy to ask questions. Convenient location.

John J.

7 years ago

recommends

Holly & Jon always courteous, friendly, & accurate!

Tammy L.

7 years ago

recommends

Their rates politeness I was willing to help you out very kind people

Bobbi H.

7 years ago

recommends

Adam was able to find me the best insurance at the lowest price i have ever had! He puts up with me and Holly makes GREAT coffee! Thank you! Best move i have made in a LONG time!

Rozella R.

7 years ago

recommends

Adam and Holly are a great team! Very knowledgeable and efficient

Mickey O.

7 years ago

recommends

I had a windshield claim and Holly handled everything. She is always pleasant and helpful.

Mike T.

8 years ago

recommends

Been using them for many years. Highly recommend.

Kathleen S.

8 years ago

recommends

We enjoy the personal touch and professionalism from Adam, Jon and Holly. They listen to you and assist you in finding the best policy for your needs.

Jane B.

8 years ago

recommends

They are very helpful and always willing to find the answers and they say we will call back today they do...wonderful team

Resa S.

8 years ago

recommends

They have always taken great care of me and my parents!!

Patty Ann C.

8 years ago

recommends

Krog insurance has always been helpful and courteous. We usually deal with Holly and enjoy her pleasant and friendly personality. It is so nice to have a local agent.

Tracey L.

8 years ago

recommends

We have been with Krog Insurance for 10 years and have never had a bad incident. they are awesome to work with, Jon, Holly and Adam are the best insurance agents to work with and wouldn't change anything

Kirk B.

8 years ago

recommends

Jon and his team are top notch! They are knowledgeable, professional and quick to respond to any inquiry or question. I would highly recommend using Krog Insurance for all your insurance needs.