Susan Shepperd

Contact information

Office: 651-483-2919
Email: susan@kroginsurance.com

Excellent

Krog Insurance

4.9

Based on 193 reviews

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Brenda Q.

Very friendly staff. Always so helpful.

D R

Fast, helpful, and knowledgeable.

john A.

some one sent a letter that you cant read, just wondering who came up with the stupid idea.

Response from the owner:Hey John! We are terribly sorry that the letter went out as it did. Our direct mail partner had a formatting issue that occurred after we reviewed the letter. A new letter has already been sent out. Our intent was to communicate to former Matetich Insurance Agency clients the changes that have taken place. If you have any additional questions or have any needs, we are as always very happy to assist. Our number is 218-749-4225. Thank you and again, apologies for the confusion!

Callie R.

If we could give more than 5 stars, we would!! The Krog insurance team was beyond helpful as we moved across the country and needed direction in terms of all types of insurance! Rob, Hanna, and John treated us like family and walked us through each process with options, clear vision, and instructions for next steps.

We cannot thank Krog Insurance enough for all they did for us!

Response from the owner:Thank you so much for the wonderfully kind words, Callie! It was a pleasure assisting you with your insurance needs and look forward to supporting you into the future!

Alexis P.

Always satisfied with the level of customer care here. I’ve had Hanna as my agent coming up on 3 years now. She is very knowledgeable and is always willing to answer any and all questions. 10/10 recommend!!!

Response from the owner:Thank you so much, Alexis! We appreciate your business and look forward to supporting your insurance needs in the future!

Gabby P.

Hanna has been nothing short of amazing to work with! Always timely, answering any and all questions with kindness. I plan on staying with this agency for as long as she is there

Response from the owner:Thank you very much for the kind words, Gabby. We appreciate your business and are very grateful Hanna is a leader on our team!

judy B.

What a great experience. Emily gave me a quote for auto and renters insurance which was much better than the company I have been with for many years. She replied very promptly and answered all my questions. I have already referred her to another client

Response from the owner:Thank you so much for the kind words, Judy! We are grateful for your business and look forward to supporting you into the future. We also know how lucky we are to have Emily on our team!

Laura S.

For several years I thought I had a wonderful experience with this agency, however, I could always tell that Hanna only tolerated my family, she is awful at faking good customer service. She has left me in tears more than once with her curt often thoughtless manner. Today is no exception. I will be leaving this agency with a very bitter taste in my mouth and will not be recommending them in the future quite the opposite. I will also work to find my Mom another broker as soon as possible and any of my friends that I have referred previously. BEWARE and get everyting in writing! They will NOT stand behind you and will LIE about what transpired.

Response from the owner:Hi Laura- If you would like to discuss this matter please contact our office. Thank you

Sue P.

So very very helpful!!!!!

Response from the owner:Sorry for the late response. Thank you for the kind words and business! We are grateful to support your insurance needs!

Heather V.

10 star rating .

Ray

Got a New to me RV. Easy to get proper coverage. Great service.

Response from the owner:Thank you

Jared L.

All questions were answered, no deflection, respectful, and understanding. Great to work with.

Amber W.

Jess made the process painless!

Saint S.

All the staff have changed in the past year. My homeowners and auto have doubled. Jon is useless. And when asked about it he clearly does not care. He told me he doesn't want customers that he has to deal with.

Response from the owner:Hi Saint- We are sorry that you had a less than satisfactory experience. Please feel free to reach out to the office if there is something we can do. Thank you

Deb P.

Great service and so willing to help us by answering questions promptly and courteously!

Scott G.

The personnel change in the virginia office has not been good!

Response from the owner:Thanks Scott:)

David W.

Always great customer service. Definitely would refer anyone to them

Nicholas V.

They saved me big money on multiple plans twice now!

Carol C.

A wonderful experience

Kathleen

My insurance agent is very helpful, good at notifying me when my bill is almost due I'm very happy with my service!! Thank you!!

Terri Tijerina K.

I have been with this insurance agency for many years. Jon is professional and courteous. He answers questions in a timely fashion. I appreciate Jon and his team very much.

Mark S

Always easy to deal with. Thanks

Karly F.

Amazing people to work with saved us a ton on our car insurance!!

Gary F.

Have had continued good coverage and service

Kathy H.

Been a customer for over 20 years. That should tell you it all. Great company.

Sherry N Jerry A.

I was a customer with John Sheppard 20+years and I had a wonderful experience with him and now a wonderful experience with Krog Insurance. I'll never leave this company!!

Nancy P.

Jon was very efficient both with insurance for my new home and more recently, with my auto policy. I had rates, etc. from them almost immediately after I contacted them. And the rates are very competitive--less expensive than for my old auto insurance.

Roger K.

I was having issues with dealing with the people I needed to talk to but once I contacted my agent everything moved fast and smoothly.

Rebecca C.

Best insurance company I've ever had. Quick to respond to questions or issues. Very kind, courteous and helpful. Would recommend.

Cheryl H.

Very nice and very efficient and helpful!
Holly is the best !

Jack P.

9 year customer Holly and Adam always deliver personal dependable service definately recommend

DeeAnn T.

I find Krog insurance to be honest and they have integrity. Every time I call the office I am greeted positively. They are always helpful and they genuinely care about providing quality and prompt services.
I’d recommend them to everyone!

Sandra N.

Jon, Adam & Holly have always taken care of us with all our insurance needs. Very easy to work with. They take all the stress out of making a claim.

Brett B.

They were very fast with my claim for hail damage on roof. They took care of everything with the contractor...very pleased with the service they provided

Emme B.

We had been with the same insurance provider for much of our adult lives and when he was retiring, our account was transitioned to Jon.

From the very start he was easy to work with and listened to our needs. We recently had a tree fall on one of our cars and both the insurance company and Jon & his team were great to work with. He was available for consult to guide us through the process.

Response from the owner:Thank you some much for the vote of confidence. We are happy to hear that we could be of value when you needed us:)

Matt A.

Jon and his team were very helpful in providing comparisons to my existing insurance policies and recommending changes that matched what I needed and felt comfortable with. I am happy with my switch to Krog Insurance and look forward to making insurance easy for years to come.

Response from the owner:Thanks Matt!!

David W.

Jon is always eager to help me with my insurance needs!

Response from the owner:Thanks David:)

Samantha F.

We've used Krog Insurance for almost 15+ years and have always appreciated the service we have received. Jon, Holly and the entire Team are responsive and professional, quick to address all of our questions and requests. The Team truly cares about their Customers and it shows! Thank you, for all that you do!

Response from the owner:Thank you Sam:) We appreciate the kind words.

Carol C.

The service is fast and super nice people to do business with.

Response from the owner:Thanks Carol!!

Red Shirt W.

When I first moved to the Cities a few years ago, I needed to establish auto insurance and renters insurance and I decided to go with a local, independent agent. Krog Insurance has been an exceptional choice for me. My questions and claims have always been addressed quickly, compassionately, and professionally.

In comparing my rates to the rates of family members who deal directly with national insurers, I am not paying more for Krog Insurance's services, and I am getting much more value from their personal understanding and connection to me.

I would recommend Jon Krog and Krog Insurance to any friends or family in the Twin Cities Metro looking for high quality, good value, personal insurance services.

Response from the owner:Thank you, we appreciate you:)

Luke N.

We have been with Krog insurance for nearly 20 years. Their team is just as responsive, friendly and helpful today as they were 20 years ago. They seem to be personally concerned with finding us the best prices and coverage and always go above and beyond for our family. I would never go any where else. Thank you Jon and Holly!

Response from the owner:Luke, thank you for taking the time to leave such a thoughtful review. We truly appreciate the opportunity to work with you.

Isaac M.

The staff is professional, helpful, and always ready to go above and beyond! I am extremely satisfied with my experience and the services provided!

Response from the owner:Thanks Isaac, we are always looking to help when we can, appreciate your business.

Bill P.

Nothing better for all my insurance needs, Holly takes care of all my needs in short order. Always checking for the best values, how can you beat that!

bobbi H.

Great people, great service, great prices and Holly makes Great coffee!!! Thank you for all your help!!!

Response from the owner:It tough to get through the day without a good cup of coffee:) Thanks for the review

Gary F.

Jon,

You have provide excellent coverage and information for all of my insurance needs. Appreciate keeping in contact with me through your email messages throughout the year. Thanks for your professionalism.
Gary

Bob K.

Very helpful with our newer house needs

Terri K.

We are very pleased with Krog Insurance. Jon has given us great service and is very responsive when our needs change.

Zach B

I've been working with Holly at Krog Insurance since I started driving over a decade ago and she has been wonderful to work with every time I needed to update my coverage!

Tj B

Always a quick and helpful answer to any questions or issues

Cindy H.

The staff is so friendly and easy to work with. They always find answers to your questions in a timely matter.

Response from the owner:Thanks for the review Cindy!! We enjoy working with you:)

Krissy H.

Krog Insurance meets all of our insurance needs. Everyone is so helpful and takes care of our needs and questions promptly. Holly and Adam are fantastic! They always look for the best prices and keeps us well informed. We love doing business with Krog Insurance!

John J.

Holly is prompt, courteous, knows the business, is a model for how agents should be.

Response from the owner:Thank you for the kind words, we appreciate you!!

Jim M.

I’ve been working with Jon Krog for a number of years on all of our insurance needs. Our insurance needs are kind of complex because we own five duplexes and have multiple cars. He is very responsive, and is able to put our business out to bid with multiple insurers, thereby helping us get the best price. He’s responsive and courteous and I recommend him highly.

Dennis O.

Krog Agency is top notch with good rates and exceptional service. There always there when the need arises.

Jeff R.

Jon is very responsive, professioinal and follows through.

Cindy H.

Jon is always so easy to work with and very helpful.

Valerie P.

Thanks, Jon! I appreciate your help in renewing our insurance. You always do a great job answering questions and helping us make the best choices for our needs.

Kato H.

Holly and them are the best!

Marian A.

I can depend on Krog Insurance for finding the best insurance company for us, by truly listening, caring, working tirelessly, thoroughly communicating in mediation and confirmation of all business, and positive attitudes at all times. Jon, Adam, and Holly are a superb team with which to do business, while they make you feel like family.

Response from the owner:Thank you Marian:) We really appreciate the positive review!!

Bobbi H.

Adam and Holly are professionals and have saved me time, trouble, and money!!! not to mention they have great senses of humor and put up with ME! thank you for being there folks!!!

bobbi H.

i felt at home just walking in the door! Thank you, for the best auto and home insurance prices i have ever found!

Matt A.

Having price shopped before my initial switch to Krog Insurance, Jon was able to explain differences in price and why or why not it was a worth it to have extra coverages. Having worked through this with Jon I feel very comfortable with him and trust his recommendations in the future. I am happy to have found "my" insurance agency for the future.

Response from the owner:Thanks for the kind words, we appreciate you:)

Christina A.

They are great at finding the best quotes for your needs, are constantly checking in on the customers they have, and work hard and patiently and quickly for any issue or need the customer has. Absolutely recommend them 100%. They have outstanding workers and valuable offers.

Response from the owner:Thank you

Evan F.

you can't ask for more from Adam and Holly! they always go the extra mile to help you in any way they can.

Brooke N.

Highly recommend Jon Krog. He bundled home, car, and boat for us after our new driver had a couple fender-benders and our premiums skyrocketed. He did an awesome job savings us $$.

Wanita Chupp M.

Adam and Holly are the best Adam is always trying to help lower our costs without sacrificing our coverage! they are very easy to work with and will do what ever they can to help us out. Thank you Adam and Holly!

Rob P.

Jon Krog Insurance agency has been great to work with! We would recommend Jon Krog to everyone. They are very knowledgeable and helpful in all of our insurance needs.

Liz M.

Adam has been amazing since day 1!!!! I refer everyone I can to him! He saves us all money and who doesn’t love saving money and a friendly hardworking face to go with it! Trust him 100 percent! Keep up the great work! I’m a lifer!😁

Cody S.

Insurance that fits your needs. Jon and his staff are great.

Darci Noelting S.

Jon is great to work with! Super knowledgeable and responsive.

Kevin R.

Adam looks out for his customers. Always willing to help and answer questions!

Emily Y.

Adam and Holly are wonderful to work with! They are always on top of things and help you get exactly what you need for an excellent price!

Danielle Prout L.

Adam goes above and beyond for his clients and always available! I highly recommend him.

Patty Trafford J.

Excellent and friendly customer service. We have been long term customers and always pleased with the service.

Doris J D.

Their great service and the friendly staff!

Steve N.

Great rates and personal, friendly service for all my insurance needs,

David W.

Great service. Reasonable rates.

Diana H.

Knowledgeable staff. Personable staff. Friendly staff. Easy to ask questions. Convenient location.

John J.

Holly & Jon always courteous, friendly, & accurate!

Tammy L.

Their rates politeness I was willing to help you out very kind people

Bobbi H.

Adam was able to find me the best insurance at the lowest price i have ever had! He puts up with me and Holly makes GREAT coffee! Thank you! Best move i have made in a LONG time!

Rozella R.

Adam and Holly are a great team! Very knowledgeable and efficient

Mickey O.

I had a windshield claim and Holly handled everything. She is always pleasant and helpful.

Mike T.

Been using them for many years. Highly recommend.

Kathleen S.

We enjoy the personal touch and professionalism from Adam, Jon and Holly. They listen to you and assist you in finding the best policy for your needs.

Jane B.

They are very helpful and always willing to find the answers and they say we will call back today they do...wonderful team

Resa S.

They have always taken great care of me and my parents!!

Patty Ann C.

Krog insurance has always been helpful and courteous. We usually deal with Holly and enjoy her pleasant and friendly personality. It is so nice to have a local agent.

Tracey L.

We have been with Krog Insurance for 10 years and have never had a bad incident. they are awesome to work with, Jon, Holly and Adam are the best insurance agents to work with and wouldn't change anything

Kirk B.

Jon and his team are top notch! They are knowledgeable, professional and quick to respond to any inquiry or question. I would highly recommend using Krog Insurance for all your insurance needs.